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Virtual Visits Implementing Video Technology to Manage Chronic Conditions in a Family Medicine Residency Clinic 

12-11-2019 11:05

Telemedicine continues to evolve and take on new forms, utilizing cutting-edge technology to provide medical care in new and innovative ways. The AAFP and CMS have emphasized the importance of access to and reimbursement for telemedicine services. We feel it is crucial that resident physicians are prepared to navigate this form of health care upon graduation. The Spectrum Health Family Medicine Residency Center has begun offering virtual visits for a variety of chronic conditions. Our goals are to improve access and promote continuity of care in a convenient, patient centered manner. Our team of specialized staff and medical assistants helps identify patients with qualifying conditions such as anxiety, depression, ADHD, hypertension, chronic pain, gender dysphoria and hormone replacement therapy. We use our EHR system and surveys to track a variety of different metrics such as most common reasons for visit, ED visits saved, no show rates, and commuting miles saved. We will compare these to traditional office visits for similar chief complaints to determine if virtual visits have an effect on the overall patient experience.

Author(s):Lauren Snyder, MD and Kara Tibbe, MBA
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Uploaded - 12-11-2019